Last updated: 6 June 2026
For the dutch version please read here
HePoJ BV values the protection of your personal data. In this privacy policy, we explain which personal data we collect, why we collect it, how long we keep it, and what rights you have.
This privacy policy applies to the website www.hepoj.be and to the services of HePoJ BV, including but not limited to WiFi and network installations, IoT and smart home solutions, website design and hosting, bookkeeping software/CRM, homework support, and nanny services.
1. Who is responsible for processing your data?
The data controller is:
HePoJ BV
O.L. Vrouwstraat 41
3550 Heusden-Zolder
Belgium
Phone: +32 496 79 22 62
Company number / VAT: BE1019 732 294
For questions about privacy or personal data, you can contact us through the contact form on our website or via the contact details listed on the website.
2. Which personal data do we collect?
We may process the following personal data.
When you visit our website
When you visit our website, certain technical data may be processed automatically, such as:
- IP address
- browser type and browser version
- operating system
- date and time of your visit
- pages visited
- referring website
- technical data required for the correct functioning of the website
This data is used to ensure that the website works securely, reliably, and correctly.
When you use the contact form
When you fill in our contact form, we may process the following data:
- name
- phone number
- email address
- company name
- subject
- message content
We use this data only to answer your question, contact you, or follow up on a possible collaboration, quotation, or service request.
When you become a customer or request a service
When you become a customer of HePoJ BV, we may process additional data necessary for our services, administration, and legal obligations, such as:
- name and contact details
- address details
- billing information
- company details
- communication about assignments, quotations, installations, or support
- technical data required for network, website, hosting, IoT, or software services
Depending on the selected service, technical configuration data may also be processed, for example for network management, smart home integrations, hosting, websites, Odoo, CRM, or cloud environments.
For homework support or nanny services
When you use homework support or nanny services, we may process data necessary to organise these services correctly and safely, such as:
- name and contact details of parent(s) or guardian(s)
- name and age of the child
- practical arrangements
- relevant information necessary for guidance, care, or communication
We only process this data to the extent necessary to provide the agreed service.
3. Why do we process personal data?
We process personal data for the following purposes:
- to answer questions submitted through the contact form
- to prepare quotations
- to provide our services correctly
- to manage customer administration and invoicing
- to provide support or aftercare
- to keep our website secure and functioning properly
- to comply with legal obligations
- to improve our services
- to prevent technical issues, misuse, or security incidents
4. Legal basis for processing
We process personal data based on one or more of the following legal grounds:
- performance of a contract, when processing is necessary to provide a service
- pre-contractual measures, for example when you request a quotation
- legal obligation, for example for accounting and invoicing
- legitimate interest, for example website security, customer follow-up, and technical support
- consent, when this is specifically requested, for example for certain cookies or optional communication
When processing is based on consent, you may withdraw your consent at any time.
5. Cookies
Our website may use cookies. Cookies are small text files stored by your browser on your device.
We may use:
- necessary cookies to make the website function correctly
- functional cookies to remember certain preferences
- analytical cookies to understand how the website is used, where activated
You can disable or delete cookies through your browser settings. Disabling cookies may cause some website features to work less effectively.
If HePoJ.be uses non-essential cookies, such as analytical or marketing cookies, we will request prior consent where required through a cookie banner.
6. Server log files
When you visit our website, server log files may automatically store certain data, such as your IP address, browser type, date and time of visit, and requested pages.
This data is used for:
- technical operation of the website
- security
- troubleshooting
- preventing misuse or attacks
This data is not used to directly identify visitors unless this is necessary for security purposes or legal obligations.
7. Sharing personal data with third parties
We do not sell your personal data to third parties.
We may share personal data with third parties when this is necessary for our services, for example with:
- hosting providers
- IT service providers
- accounting or administrative service providers
- software suppliers, such as CRM, bookkeeping, or cloud platforms
- professional advisers
- public authorities when legally required
When we work with processors who process personal data on our behalf, we ensure that they take appropriate security measures and process the data only according to our instructions.
8. Transfers outside the European Economic Area
In principle, we try to process personal data as much as possible within the European Economic Area.
When we use services where data may be processed outside the European Economic Area, we take appropriate measures to protect your data in accordance with applicable privacy legislation.
9. How long do we keep personal data?
We do not keep personal data longer than necessary for the purpose for which it was collected.
In general, the following retention periods apply:
- contact requests: as long as necessary to answer and follow up on your request
- customer data: as long as the customer relationship continues and afterwards as long as necessary for administration, warranty, support, or legal obligations
- invoicing and accounting data: as long as legally required
- technical log files: limited to what is necessary for security, technical operation, and troubleshooting
- data relating to homework support or nanny services: as long as necessary for organising and following up the service, unless a longer retention period is legally or contractually required
10. Security
We take appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, disclosure, or alteration.
However, no method of data transmission over the internet or electronic storage can be guaranteed to be completely secure. We nevertheless take reasonable steps to protect your personal data as well as possible.
11. Your rights
Within the limits of applicable legislation, you have the right to:
- access your personal data
- have incorrect data corrected
- have your data deleted
- restrict the processing of your data
- object to certain processing activities
- withdraw your consent
- receive your data or have it transferred to another party
- lodge a complaint with the supervisory authority
To exercise any of these rights, you can contact us via the contact details listed on our website.
To prevent misuse, we may ask you to confirm your identity before responding to your request.
12. Complaints
If you believe that we do not process your personal data correctly, we ask you to contact us first so that we can review the matter.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Belgian Data Protection Authority
Rue de la Presse 35
1000 Brussels
Belgium
Email: contact@apd-gba.be
13. Changes to this privacy policy
HePoJ BV may update this privacy policy when our services, website, or legal obligations change.
The most recent version is always available on our website.